Client Success Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee staffing for each roadshow by sourcing, scheduling, and briefing freelance promoters through local staffing and marketing agencies.

• Anticipate, order, and manage Intellect merchandise and giveaway inventory.

• Handle merchandise logistics, including packing, international shipping, customs, and lead times.

• Develop and maintain the roadshow calendar and a single source of truth.

• Train and conduct quality checks on promoters according to a standardized briefing pack.

• Establish and manage relationships with agencies and promoters by market; negotiate rates and oversee vendor relationships and contracts.

• Monitor roadshow expenses and assist with billing and margin reporting.

• Facilitate new-client onboarding by coordinating necessary steps, maintaining trackers, and preparing client-facing materials.

• Keep visibility pipelines and dashboards updated across Client Success and internal partner teams.

• Ensure CS trackers, SOPs, and documentation are current; maintain accurate and reliable data.

• Provide reporting, scheduling, and support for ad hoc operational projects.

⛳️ Requirements

• Recent graduates are encouraged to apply.

• 1–2 years of experience in a role focused on operations is advantageous, particularly in coordination, project or program operations, events or field operations, logistics or supply chain, procurement, or vendor management.

• Startup mentality: excel in uncertainty, act swiftly, and are adept at creating processes where none currently exist.

• Outstanding organizational skills and attention to detail.

• Strong sense of ownership and accountability.

• Excellent coordination and vendor management abilities across different markets and time zones.

• Comfortable with backend execution and behind-the-scenes tasks.

• Proficient with everyday operational tools: Excel / Google Sheets, Slack, and project or task management trackers.

• Excellent written communication skills.

• Residing in the Philippines and available to work Singapore business hours (same time zone).

• Preferred: experience in coordinating events, roadshows, activations, or field marketing.

• Preferred: experience with logistics, merchandise, procurement, or managing external agencies.

• Preferred: exposure to Client Success, customer operations, or a B2B SaaS or services environment.

🏝️ Benefits

• Global company – work in a diverse environment with colleagues from nearly 20 countries.

• Generous leave policy – time off to relax and recharge.

• Christmas week off – enjoy a company-wide break during Christmas, separate from annual leave.

• Birthday leave – take a day off to celebrate your birthday.

• Quarterly mental health days – one day off each quarter to prioritize your wellbeing.

• Flexible work arrangements – tailor your work style to fit your lifestyle and aspirations.

• Work-life balance – a culture that values personal time and long-term wellness.

• Medical coverage – comprehensive insurance for your peace of mind.

• Performance bonus – exceptional performance is acknowledged and rewarded.

• Development budget – annual funds to support your professional growth.

• Mental health support – premium access to our mental health app and resources, along with a dedicated budget for clinical and psychiatric care.

• Socials and communities – regular non-work events and activities to connect and enjoy time together.