Client Success Manager, PBM

This is a fully remote position, open to applicants in Texas.

📋 Description

• Manage daily operations for a designated portfolio of PBM clients.

• Act as the main operational contact for all client-related inquiries.

• Co-facilitate and lead client meetings.

• Collaborate with the Implementation team during the onboarding of new clients.

• Collect and oversee all client requirements for the annual open enrollment period.

• Organize client-facing webinars, benefit fairs, and employee education sessions.

• Proactively detect operational trends and challenges.

• Track and monitor all client deliverables in accordance with contractual commitments.

• Participate in cross-functional projects aimed at standardizing client operations.

• Assist Rightway partners by interpreting plan designs and addressing inquiries.

⛳️ Requirements

• Bachelor’s Degree is mandatory.

• 5-8 years of experience in pharmacy operations.

• Strong client management capabilities.

• Knowledge of pharmacy benefits.

• Effective and innovative problem-solving skills.

• Basic proficiency in common spreadsheet tools (Excel, Google Sheets) and presentation software (PowerPoint, Google Slides).

🏝️ Benefits

• Health insurance coverage.

• Flexible working arrangements available.