Client Success Manager – Mid Market

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily interactions with employer clients

• Ensure clients fully leverage the benefits of Hinge Health programs

• Act as a trusted advisor, project manager, product specialist, and mentor to team members

• Drive client engagement and annual enrollment objectives

• Provide reports on program effectiveness

• Handle client escalations

• Broaden product offerings and guarantee clients utilize the complete Hinge Health product suite

• Secure contract renewals and meet client retention and satisfaction targets

• Transform clients into advocates for sales references and Marketing/PR initiatives

• Collaborate cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams

• Contribute to best practices and the evolution of team responsibilities

⛳️ Requirements

• Minimum of 2 years of experience in client success management

• At least 2 years of experience managing a substantial portfolio of clients throughout various account lifecycle stages

• Strong project management skills with the ability to track deadlines and deliverables

• Capability to create persuasive, data-driven narratives and recommendations

• Expertise in product details, functionalities, use cases, and industry best practices

• Proficiency in presenting solutions and addressing client inquiries with confidence

• Ability to navigate complex business relationships across various client lifecycle stages

• Understanding of client culture, priorities, and objectives

• Skill in communicating client needs internally and mobilizing resources for successful partnerships

• Preferred: experience in a high-growth organization

• Preferred: knowledge of employee benefits, digital health, and startup environments

• Preferred: proficiency in data integration and advanced Excel skills

• Must be legally authorized to work in the United States

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance

• Support for gender-affirming care

• Tools for family and fertility planning

• Travel reimbursements if healthcare options are not available in your area

• Options for Traditional or Roth 401(k) retirement plans

• 2% company match on 401(k)

• Stipend for learning and development

• Equity opportunities