Client Success Manager – Google Ads Specialist

This is a fully remote position, open to applicants in Canada, +5 more countries.

📋 Description

• Oversee lead generation Google Search campaigns from start to finish, which includes building campaigns, conducting high-intent keyword research, creating responsive search ads, setting geographic targeting, managing budgets and bids, selecting negative keywords, testing, and optimizing.

• Implement, test, and troubleshoot conversion tracking using tools such as Google Tag Manager, Google Tag Assistant, and Google Ads.

• Ensure accurate capture and attribution of leads in the CRM, including the use of GoHighLevel where applicable.

• Perform account audits and continuously monitor metrics such as CTR, CPC, search impression share, conversion rate, CPL, budget pacing, and lead quality.

• Document observations, modifications, and subsequent steps, proactively addressing performance issues.

• Manage approximately 20–25 client relationships, conducting proactive check-ins roughly every two weeks.

• Communicate results and translate marketing data into actionable business insights.

• Monitor client health, recognize dissatisfaction and churn risks, initiate recovery discussions, and facilitate client retention.

• Collaborate with website, SEO, Meta Ads, CRM, and other delivery specialists to address client concerns.

• Provide clients with advice on growth opportunities and relevant agency services when appropriate.

• Ensure timely communication with clients, maintain clear account documentation, accurate CRM records, and organized project follow-ups.

• Enhance reporting, handoffs, client communications, and establish repeatable processes.

• Attain independent management of campaign delivery and client communication by the 90-day mark.

⛳️ Requirements

• Approximately 3–4+ years of practical experience with Google Ads, particularly focusing on Google Search PPC for lead generation.

• Demonstrated personal ownership of campaign setup, optimization, and account outcomes.

• A minimum of 1–2+ years of direct, proactive client-facing experience in Client Success, Account Management, or a similar role within an agency.

• Ability to manage paid search delivery and client relationships concurrently, with clear accountability for results.

• Advanced expertise in Google Ads Search, Google Tag Manager, Google Tag Assistant, and conversion tracking.

• Capability to identify discrepancies between ad-platform conversions and CRM lead records.

• Excellent verbal and written English skills.

• Confidence in leading strategic client discussions and managing challenging situations.

• Strong attention to detail, responsiveness, sound judgment, and proactive problem-solving skills.

• Familiarity with CRM systems, client communication platforms, and project management tools.

• Reliable internet connection and power supply.

• Stable professional background with the ability to work independently during approximately 8:00 AM–5:00 PM Alaska Time.

• Located in Canada, LATAM/Mexico, South Africa, or the U.S.

• Nice to have: agency experience with local service lead generation, particularly in automotive detailing, window tint, ceramic coating, PPF, or similar sectors.

• Nice to have: knowledge of GoHighLevel, Slack, and Asana or comparable tools.

• Nice to have: native or near-native fluency in English.

• Nice to have: experience managing clients in North America.

🏝️ Benefits

• Base salary of up to USD $4,000 per month, contingent upon experience and location.

• Fully remote, full-time position available within eligible regions.

• Genuine ownership of a portfolio encompassing 20–25 client accounts and around USD $100,000 in total monthly ad spend.

• Structured 90-day onboarding program, including shadowing sessions during founder-led client calls.

• Close collaboration with specialists across various areas such as websites, SEO, Meta Ads, CRM, and other marketing services.

• Opportunities for growth into a dedicated Client Success position as the agency expands.

• PTO, holidays, and benefits available, depending on location and final terms.

• 10% commission on any upsell generated.