Client Success Manager – Enterprise

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership and lead Affirm’s significant partner relationships in Canada, fostering growth and long-term strategies across various business units.

• Establish and drive the strategic vision for each partnership.

• Create and implement multi-year growth plans that encompass product integrations, co-marketing efforts, and market expansion.

• Oversee intricate commercial negotiations that include contracts, pricing, renewals, and opportunities for expansion.

• Evaluate partner performance and propose programs to enhance adoption, boost performance, and broaden use cases.

• Coordinate cross-functional efforts involving Product, Technical, Credit, Analytics, Marketing, Risk, and other internal teams.

• Monitor customer satisfaction to assure retention and consistent business outcomes.

⛳️ Requirements

• Over 7 years of client-facing experience in B2B settings, ideally within tech or fintech sectors.

• Strong skills in managing customer relationships.

• Proven experience in leading and expanding complex, strategic partnerships at the executive level.

• Background in driving and overseeing cross-functional initiatives involving multiple stakeholders.

• Exceptional written and verbal communication abilities.

• Strong analytical skills, including the capacity to identify data trends and report to stakeholders.

• Experience in structuring, negotiating, and finalizing large-scale commercial contracts.

• Capability to quickly adjust to shifting priorities and demonstrate initiative.

• Proficient in creating compelling value propositions and delivering persuasive presentations.

• Familiarity with consumer finance products, SaaS solutions, and e-commerce is preferred.

• Comfortable utilizing Salesforce, AI, and BI tools.

• Bilingual proficiency in French and English is an advantage.

🏝️ Benefits

• Equity rewards.

• Monthly stipends for health, wellness, and technology expenditures.

• Comprehensive medical coverage for employees and their dependents at no cost.

• Dental and vision insurance for employees and their dependents.

• Flexible Spending Wallets with stipends for Technology, Food, Lifestyle needs, and family-forming expenses.

• Competitive vacation and holiday schedules.

• Employee stock purchase plan (ESPP) that allows employees to purchase Affirm shares at a discount.

• Reasonable accommodations provided during the hiring process.