Client Success Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Foster strong professional relationships with clients while actively contributing to a positive customer service experience.

• Create long-term partnerships with clients that provide both financial and operational advantages for both organizations.

• Lead regular client meetings and ensure all follow-up actions are completed.

• Engage effectively with clients on both a routine and ad hoc basis.

• Develop and enhance revenue streams within our current client base.

• Collaborate with various departments to address service delivery issues that affect contractual commitments.

• Maintain a comprehensive understanding of how products are configured for clients and grasp the cross-service system logic and functionality.

• Act as the primary point of contact for all client communications and oversight; take ownership of overall client satisfaction and proactively identify opportunities, collaborating with management to optimize, retain, and upsell business.

• Monitor and maintain client health concerning AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy.

• Communicate effectively in a fast-paced, team-oriented environment where priorities may shift through various channels.

• Manage time and deadlines efficiently while juggling multiple internal and external priorities.

• Oversee the execution of project campaigns to ensure all requirements are fulfilled; document and measure project progress and communicate effectively both internally and externally.

• Review and approve software change releases and participate in UAT testing.

• Educate and guide both new and existing clients on industry best practices.

• Onboard new clients or new products while proactively addressing areas needing improvement.

• Monitor and analyze client performance, identify anomalies, and bring them to management's attention.

• Think critically, develop potential solutions, and communicate effectively to all affected parties.

• Possess a strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

• Review and deliver monthly settlement files and reports to clients.

⛳️ Requirements

• A Bachelor's degree is preferred, or an equivalent combination of education, training, and experience is required.

• 3-5 years of experience in a customer-facing environment, account management, or a similar role.

• Must be detail-oriented with the capability to multitask in a fast-paced environment.

• Excellent written and verbal communication skills are essential.

• Strong working knowledge of the entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

• Experience with basic SQL queries.

• Skilled in compiling, documenting, and communicating client requirements to internal stakeholders.

• Thrives in a dynamic, high-growth work environment.

• Exceptional organizational, analytical, and negotiation skills.

• A strong problem solver; able to define issues, collect data, establish facts, and draw valid conclusions.

• Capable of working independently as an individual contributor and collaboratively as part of a team.

• Ability to prioritize, reprioritize, and keep stakeholders informed of expectations.

• Must be enthusiastic, action-oriented, able to independently solve complex workflow challenges, and communicate clearly and effectively with both internal and external stakeholders.

🏝️ Benefits

• Verra Mobility is an Equal Opportunity Employer.

• Build excellent professional relationships with clients.