Client Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Cultivate strong professional relationships with clients while actively contributing to a positive customer service experience.

• Develop long-lasting client partnerships that yield financial and operational advantages for both parties.

• Facilitate regular client meetings and ensure all follow-up actions are completed.

• Engage effectively with clients on both a routine and ad hoc basis.

• Establish and enhance revenue streams within our current client portfolio.

• Work in collaboration with other departments to address service delivery challenges that affect contractual commitments.

• Maintain a comprehensive understanding of product configurations for clients, including cross-service system logic and functionality.

• Act as the primary contact for all client communications and oversight; take ownership of overall client satisfaction while proactively identifying opportunities to optimize, retain, and upsell business.

• Monitor and ensure client health regarding accounts receivable balances, account reconciliation, overdue revenue recovery, and invoice accuracy.

• Communicate effectively in a fast-paced, team-oriented setting with shifting priorities conveyed through various mediums.

• Manage time and deadlines efficiently while juggling multiple internal and external priorities.

• Supervise project campaign execution to guarantee all requirements are fulfilled; document and assess project progress while communicating effectively both internally and externally.

• Review and authorize the release of software modifications and participate in user acceptance testing (UAT).

• Educate and guide both new and existing clients on industry best practices.

• Onboard new clients or products and proactively identify areas for improvement.

• Monitor and assess client performance, identify anomalies, and raise concerns to management.

• Utilize critical thinking to formulate potential solutions and communicate effectively to relevant parties.

• Possess a very strong working knowledge of the complete Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

• Prepare and deliver monthly settlement files and reports to clients.

⛳️ Requirements

• A bachelor's degree is preferred, or a suitable combination of education, training, and experience is necessary.

• 3-5 years of experience in a customer-facing environment, account management, or a similar role.

• Must be detail-oriented with the capability to multitask in a fast-paced environment.

• Excellent written and verbal communication skills are essential.

• Possess a very strong working knowledge of the complete Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

• Experience in gathering, documenting, and conveying client requirements to internal stakeholders.

• Thrives in a dynamic, fast-paced, high-growth work environment.

• Exceptional organizational, analytical, and negotiation skills.

• Strong problem-solving abilities; capable of defining issues, collecting data, establishing facts, and drawing valid conclusions.

🏝️ Benefits

• Verra Mobility is an Equal Opportunity Employer. Qualified candidates will receive consideration for employment irrespective of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.