Client Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as a strategic ally to sports and entertainment clients, ensuring that SeatGeek’s technology aligns with their business objectives to foster revenue growth.

• Develop and nurture trusted relationships with senior executives and key decision-makers within client organizations.

• Identify and implement opportunities for product adoption, commercial enhancement, and improved fan experiences.

• Oversee internal and external business reviews, providing insights that support renewals, adoption, and overall client success.

• Cultivate client advocacy through the development of case studies, referrals, and increased visibility within the industry.

• Handle daily communications, resolve issues, and establish trust across a diverse portfolio of clients, including complex accounts.

• Travel to client events as necessary, accounting for 25%-30% of work time.

• Analyze product usage, sales, and financial data utilizing Looker, Excel, Google Suite, and internal reporting tools.

• Lead internal projects across departments to meet client and team requirements while influencing product roadmaps.

• Contribute to forecasting, onboarding, and the scaling of client success operations.

⛳️ Requirements

• Minimum of 4 years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment environment.

• Proven history of driving client outcomes and enhancing business performance and revenue results, demonstrated through data analysis.

• Experience in presenting to and establishing relationships at leadership levels within both internal and external partner organizations.

• Comprehensive understanding of the commercial and financial dimensions of companies and their impact on the P&L.

• Excellent communication and presentation abilities.

• Comfortable working with data.

• Familiarity with Looker, Google Suite, and other reporting tools, including AI, is advantageous.

• Strong problem-solving skills, initiative, ability to manage ambiguity, and adaptability.

• Collaborative approach to cross-functional teamwork.

• Willingness to travel to client sites and events regularly, approximately 25%-30% of the time.

• Bachelor’s degree is preferred.

• Experience in the sports or ticketing sectors is a plus.

🏝️ Benefits

• Flexible work environment, offering you the choice to work in the office as many days a week as you wish or entirely remotely.

• A work-from-home stipend to assist with your home office setup.

• Unlimited paid time off (PTO).

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching program.

• Student loan matching initiative.

• Comprehensive health, vision, dental, and life insurance coverage.

• Up to $25,000 towards family-building, reproductive health services, and gender-affirming care.

• $500 annually for wellness-related expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 per quarter to use on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.

• Performance-based bonus opportunities.

• Chance to attend major sporting events and concerts.