Client Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee client accounts, including managing contracts, billing, and service delivery.

• Work in partnership with Sales, Operations, and Compliance teams to fulfill client requirements and achieve business objectives.

• Conduct reviews and audits of client data processes.

• Maintain regular communication with clients to understand their needs, address any concerns, and foster strong relationships.

• Offer client training and support concerning requirements and compliance matters.

• Address inquiries, anticipate client needs, and escalate urgent issues as necessary.

• Identify areas for workflow enhancements and opportunities to broaden service offerings.

• Travel may be necessary.

⛳️ Requirements

• A High School Diploma or a bachelor’s degree in business, Sustainability, or a related discipline (required).

• 2–3 years of experience in account management or a client-facing position.

• At least 1 year of experience in the sustainability, environmental compliance sector, Waste Industry, or a related field is preferred but not mandatory.

• Strong skills in Microsoft Office, especially SharePoint and PowerPoint.

• Exceptional verbal and written communication abilities.

• Capability to create presentations and effectively present information to external clients.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with employer matching of employee retirement contributions.

• LinkedIn training opportunities.

• Mentorship and career advancement potential.

• Collaborative global work environment.

• Commitment to diversity, accessibility, and inclusion.

• Accommodations related to disability during the application process.