Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a champion for the overall satisfaction and retention of the assigned enterprise client portfolio.

• Partner with subject matter experts and key stakeholders to realize vision, objectives, and the formulation of client strategy.

• Develop and nurture relationships with customer decision-makers, C-suite executives, key physician champions, and internal stakeholders.

• Oversee a portfolio of Mid-Market and Enterprise clients, including significant and strategic accounts.

• Promote collaboration among internal teams and client executives to create a unified vision, strategic objectives, and measurable annual targets.

• Lead cross-functional projects that align with client priorities and drive business outcomes through effective strategy implementation.

• Establish and sustain robust relationships with client decision-makers.

• Create and manage a structured cadence for governance, risk management, operational reviews, and communications to ensure excellence in delivery.

• Identify and convey growth opportunities within current accounts.

• Oversee all facets of the client experience—including project progress, solution adoption, SLA compliance, and attainment of goals.

• Ensure the successful implementation and uptake of all acquired solutions.

• Provide "voice of the customer" feedback to product and service teams.

• Carry out additional responsibilities as needed to support the success of client relationships and organizational objectives.

⛳️ Requirements

• Bachelor’s degree in business administration/management or healthcare administration/management.

• 8 years of experience in account management, sales, services, or a related field.

• 6 years of experience with Healthcare Information Technology (HIT) vendors.

• 6 years of experience in the healthcare sector, particularly in ambulatory or health systems.

• 6 years of experience with NextGen solutions.

• Demonstrated success in enhancing overall client satisfaction, retention, and client business growth.

• Strong understanding of the NextGen suite of solutions or similar vendor offerings, or as a former client.

• Proficient in change management principles and practices.

• Experience in client-facing roles, complex account management, and business operations.

• Ability to operate independently, requiring minimal supervision in daily tasks.

🏝️ Benefits

• NextGen Healthcare is an equal opportunity employer.

• We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.