Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary contact for a designated portfolio of client accounts.

• Guide the client onboarding process to ensure a seamless initiation.

• Conduct regular check-ins and business reviews with client stakeholders.

• Assess account health, satisfaction, and potential risks, taking proactive measures.

• Recognize upselling and expansion prospects and collaborate with the sales team.

• Liaise with internal teams to meet client expectations effectively.

• Cultivate and maintain relationships with U.S. clients, ensuring their happiness, success, and growth.

• NeoWork specializes in creating dedicated remote teams for rapidly growing U.S. companies; team members work directly within the clients' teams and tools.

⛳️ Requirements

• A minimum of 3 years of experience in account management, client success, or client services.

• Exceptional spoken and written English skills, comfortable interacting with U.S. executives.

• Strong abilities in relationship-building and problem-solving.

• Familiarity with CRM platforms such as HubSpot or Salesforce.

• Highly organized, capable of managing several accounts simultaneously.

• Availability to work during U.S. business hours.

• Residing in the Philippines, equipped with a dependable home office setup and stable internet connection.

• Experience in SaaS, agency, or outsourcing settings is a plus.

• Experience in managing renewals or upsells is advantageous.

🏝️ Benefits

• Health Maintenance Organization (HMO).

• Paid Time Off (PTO).

• Mental Health Leave.

• Birthday Leave.

• Gym Allowance.

• Extra Holiday Pay.

• Remote Work Setup.

• Opportunities for professional growth and development.