Client Success Manager

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Serve as the main point of contact for a portfolio of enterprise client accounts.

• Oversee daily client relationships, addressing requests and maintaining ongoing communications.

• Address escalations and disputes (including notice periods, conduct issues, and client concerns) with sound judgement and professionalism.

• Manage client correspondence regarding billing, service delivery, account performance, and operational updates.

• Collaborate closely with Payroll, Talent Success, Recruitment, and Operations teams.

• Proactively track client health, identifying potential risks before they escalate into larger issues.

• Cultivate trusted relationships with clients to surface potential concerns early and resolve them swiftly.

• Ensure an outstanding customer experience while balancing the needs of clients and the internal business.

⛳️ Requirements

• Minimum of 2 years of experience in Customer Success, Account Management, Client Success, Customer Experience, or as an Account Executive.

• Exceptional written and verbal communication skills in English.

• Proven ability to manage multiple client accounts at the same time.

• Strong skills in stakeholder management and building relationships.

• Comfortable navigating difficult conversations and resolving escalations in a professional manner.

• Experience managing 20 or more client accounts.

• Highly organized with strong attention to detail.

• Capable of working independently in a fast-paced remote setting.

• Strong commercial awareness and effective problem-solving skills.

• Nice-to-Haves:

• Prior experience in a recruitment, staffing, or talent solutions company.

• Experience working with enterprise or B2B clients.

• Familiarity with CRM systems such as HubSpot, Salesforce, or similar platforms.

• Experience collaborating with payroll or operational teams.

🏝️ Benefits

• 🌍 Fully remote work from any location.

• 🌴 Flexible paid time off.

• 💻 Opportunity to work with a global, high-performing team.

• 📈 Rapid career advancement with opportunities for growth as the company expands.

• 🚀 High level of ownership and autonomy—you'll have a significant impact from day one.

• 🤝 Collaborative startup culture that values your ideas.

• 🧠 Exposure to AI, recruitment technology, and fast-growing startups.

• 💰 Competitive compensation package.