Client Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Build and nurture relationships with key decision-makers at client organizations.

• Proactively recognize and meet client needs.

• Manage the renewal and upsell processes effectively.

• Create and implement strategies for account growth.

• Oversee the onboarding process for new clients.

• Continuously track and evaluate client performance metrics.

• Deliver monthly strategic reports to clients.

• Serve as the primary point of escalation for client-related issues.

• Collaborate with Sales, Marketing, Product, and Engineering teams.

⛳️ Requirements

• Minimum of 5 years of experience in the technology sector.

• Strong understanding of business principles.

• Excellent communication and negotiation abilities.

• Natural talent for building relationships.

• Strategic thinker with problem-solving skills.

• Outstanding presentation and communication capabilities.

• Detail-oriented with a strong focus on accuracy.

• Proficient with technology and software tools.

• Experience using CRM systems (e.g., Salesforce) is highly desirable.

• Bachelor’s degree is required; advanced degrees or certifications in business, technology, or related fields are advantageous.

• English fluency is mandatory; proficiency in Spanish or French is a significant plus.

🏝️ Benefits

• Virtual social events.

• Competitive activities.

• Opportunities for professional development.

• Enjoyable experiences throughout the work journey.