Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and maintain strong relationships with clients to fully grasp their business needs and goals.

• Partner with clients to plan and strategize their operational activities.

• Supervise processes aimed at creating and implementing operational solutions.

• Serve as the primary operational partner focused on ensuring customer satisfaction.

• Evaluate current processes and propose innovative solutions.

• Offer guidance on best practices for internal operations.

• Oversee people operations initiatives, including talent acquisition and employee engagement.

• Collaborate on financial processes, including budgeting and compliance matters.

• Manage project portfolios related to clients' operations.

⛳️ Requirements

• Minimum of 5 years of progressive experience in project management.

• Proven experience managing the quality aspects of cross-functional operational tasks.

• Demonstrated leadership skills with an empathetic approach.

• Familiarity with basic financial operations and accounting practices.

• Experience working effectively in and managing projects for a remote team environment.

• Strong interpersonal skills with a track record of client engagement and relationship management.

• Ability to support, manage, and supervise an internal team of subject matter experts at multiple levels.

• Keen attention to detail and thoroughness while maintaining a focus on the broader objectives.

🏝️ Benefits

• 3 weeks of accrued PTO.

• 13 paid holidays.

• Unlimited sick leave.

• Parental leave (12 weeks).

• Bereavement leave.

• Voting leave.

• Blood donation leave.

• Home office stipend.

• Medical benefits for employees only.

• Dental benefits for employees only.

• Vision benefits for employees only.

• 401K plan for employees with pre-tax contributions.