Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a diverse portfolio of clients, adjusting service levels based on package selections.

• Serve as the main contact for clients regarding site issues, campaign modifications, and reporting.

• Cultivate strong relationships with clients.

• Act as the intermediary between clients and the organization.

• Communicate client objectives to the team and share campaign results with the clients.

• Facilitate the onboarding process for new clients and establish clear expectations.

• Evaluate performance metrics from platforms such as Google Analytics, AdWords, Facebook, and Bing.

• Track outcomes and provide constructive feedback to clients.

• Educate clients on enhancing their online reputation and improving phone call conversion rates.

⛳️ Requirements

• Minimum of 4 years of relevant experience in Account Management is essential.

• Experience in the dental field is required.

• Background in Digital Marketing is necessary.

• Superior written and verbal communication skills are a must.

• Must be data-oriented and passionate about assisting clients in achieving success.

• Collaborative team player with problem-solving capabilities.

• Enjoy engaging in professional conversations with both clients and colleagues.

• Bonus Points For: Familiarity with Google AdWords, Google Analytics, or other online marketing tools.

🏝️ Benefits

• PPO Health Benefits (medical/dental)

• 401K Option with matching contributions

• Generous Paid Time Off and Holiday Schedule

• 100% Remote Work Opportunity

• Life, Accidental Death & Dismemberment, Short-Term, and Long-Term Disability Insurance