Client Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish and cultivate long-lasting relationships with clients utilizing BruntWork's outsourced staffing solutions.

• Gain a comprehensive understanding of each client's business objectives, challenges, and growth strategies.

• Proactively identify potential issues, resolve concerns, and propose strategic solutions before they develop into larger problems.

• Enhance client satisfaction, retention, and account expansion through structured engagement and effective problem resolution.

• Spot opportunities to broaden services within current accounts.

• Work closely with the Recruitment Team to ensure that client staffing requirements are clearly articulated and fulfilled.

• Collaborate with the Staff Services Team to guarantee the continuous performance, engagement, and satisfaction of outsourced personnel.

• Serve as the main escalation point for complex client issues, ensuring timely and efficient resolutions.

⛳️ Requirements

• Demonstrated experience in client success, account management, or a comparable client-facing position.

• Strong strategic thinking and problem-solving abilities with a proactive, solution-oriented approach.

• Capability to manage several client accounts while preserving high-quality relationships.

• Exceptional communication and stakeholder management skills.

• Experience collaborating cross-functionally with internal teams.

• High level of ownership, accountability, and initiative.

• Possess a personal computer and a reliable internet connection.

• Flexibility to work Monday to Friday during one of the specified shifts, according to business needs, all in Manila Time.

• Responsible for managing taxes and benefits independently.

🏝️ Benefits

• Permanent remote work arrangement.

• Health insurance available after 90 days.

• Immediate hiring.