Client Success Manager

This is a fully remote position, open to applicants in China, +2 more countries.

📋 Description

• Manage a portfolio of advertisers within Greater China, overseeing everything from onboarding to renewal and expansion.

• Conduct regular client calls and facilitate in-person Quarterly Business Reviews (QBRs).

• Gain a deep understanding of clients' businesses and proactively recommend improvements.

• Monitor the health of accounts and take early action on potential risks and opportunities.

• Connect clients with sales, marketing, and product teams.

• Ensure client feedback is addressed and leads to tangible results.

• Streamline and enhance inefficient processes.

• Plan and take ownership of work for the Chinese-speaking client market independently.

• Keep the broader team informed about market activities.

⛳️ Requirements

• A minimum of 3 years in customer success, account management, or a similar client-facing position.

• Native or near-native proficiency in Mandarin.

• Strong business English skills, both written and verbal.

• Demonstrated ability to independently manage customer success initiatives, serving as the primary contact for a market, region, or client portfolio.

• Experience in mobile advertising, ad tech, or app marketing is a plus.

• Proficiency in Cantonese or familiarity with the Chinese OEM and app ecosystem is advantageous.

🏝️ Benefits

• Focus on long-term growth and retention.

• Budget allocated for learning and development.

• Sabbatical policy available.

• Join an experienced, innovative, and diverse team.