Client Success Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture long-term strategic partnerships with merchant affiliates.

• Oversee a diverse portfolio of accounts spanning various industries.

• Handle contract renewals, pricing adjustments, and expansions.

• Create proactive client management strategies to enhance incremental GMV and revenue.

• Broaden Affirm's relationship coverage.

• Evaluate merchant performance and suggest initiatives to boost product adoption.

• Advocate for marketing best practices and refine program financing initiatives.

• Manage the health of merchant relationships to maximize value for both Affirm and merchants.

• Coordinate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product.

• Report to the Senior Manager of Client Success.

⛳️ Requirements

• A minimum of 5 years of experience in B2B client-facing roles, preferably within a high-tech setting.

• Proven experience in negotiating and finalizing commercial contracts, including RFPs and renewals.

• Exceptional customer relationship management skills, capable of managing strategic accounts effectively.

• Experience in overseeing cross-functional projects with meticulous attention to detail.

• Strong written communication skills, encompassing proposals, memos, and emails.

• Excellent verbal communication abilities, including presentation skills.

• Robust analytical skills to assess merchant performance and communicate program impact to both internal and external stakeholders.

• Preferred knowledge of consumer finance products, integrated software solutions, and e-commerce.

• Proficient in using Salesforce and BI tools.

• Candidate must reside in the United States.

• Visa sponsorship is not provided for this role.

🏝️ Benefits

• Base salary is part of a comprehensive compensation package that may include equity rewards.

• Monthly stipends available for health, wellness, and technology expenses.

• Complete medical coverage at no cost.

• Dental and vision insurance for you and your dependents.

• Health coverage fully paid; 100% of premiums covered for employees and their dependents.

• Monthly stipends to support technology setup.

• Flexibility to choose health and wellness options.

• Flexible vacation policy.

• Generous holiday schedule.

• Employee stock purchase plan (ESPP) enabling employees to purchase Affirm stock at a discounted rate.

• An inclusive interview process with accommodations for candidates with disabilities.

• In-person onboarding experience provided for all new hires.