Client Success Executive – Prescription Benefit Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a senior link between TrueScripts and its clientele.

• Propel business expansion by ensuring client renewals and retention.

• Lead the strategic account team, which includes client success, clinical, and data analytics divisions.

• Take ownership of client satisfaction and service provision.

• Address client inquiries and concerns via phone and email.

• Supervise the implementation of the communication strategy.

• Foster robust internal and external client relationships through proactive engagement.

• Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams.

• Examine claims data to uncover drug trends, financial performance, and cost-saving possibilities.

• Utilize expert knowledge of TrueScripts proprietary programs.

• Manage client renewals and cultivate relationships with significant client stakeholders.

• Organize client review sessions, including scheduling, reporting, materials, and accommodations.

• Utilize CRM and proprietary claims adjudication software.

• Conduct client meetings and lunch-and-learn sessions.

• Modify plan parameters with the POD as instructed by the client or broker.

• Oversee the onboarding process for new clients involving the client, broker, TPA, and data vendor.

• Take part in introductory and enrollment meetings with employees.

⛳️ Requirements

• Values that align with Integrity, Respect, Innovation, and Service.

• Experience in Prescription Benefit Management.

• Must reside in the Western United States.

• A college degree or equivalent experience is preferred.

• At least five years of combined Account Management/Client Success experience within a PBM environment or equivalent client-facing health/benefits experience is required.

• Preferred experience in managing employer groups or health plan accounts.

• A valid and current driver’s license is necessary.

• Willingness to travel up to 25% of the time if required.

• Client-facing presentation experience is preferred.

• Capable of interfacing with clients and owners to provide solutions to challenges.

• Proficiency in all Microsoft Office applications.

• Flexible and able to function effectively as a team player.

• Strong attention to detail is essential.

• Ability to prioritize tasks and demonstrate strong organizational skills.

• Capable of handling multiple tasks simultaneously.

• Ability to communicate and work efficiently under pressure while maintaining confidentiality.

• Self-motivated and able to operate with minimal supervision.

• Adaptable and able to embrace changing responsibilities as needed.

🏝️ Benefits

• A diverse array of health insurance options, including medical, dental, and vision.

• A competitive salary and bonus program.

• A comprehensive 401k plan with company matching.

• Employee Stock Ownership Plan (ESOP) featuring annual stock allocations.

• Employee Assistance Program.

• Wellness program offering financial incentives, chiropractic and massage services, and fitness stipends.

• Dream Manager Program.

• A supportive, family-oriented workplace culture.

• Opportunities for charitable contributions and volunteer time.

• Numerous celebrations throughout the year.