Client Success Executive

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversees a portfolio of mid to high-level clients within the organization to ensure adherence to contractual obligations and overall client satisfaction.

• Tailors discussions with clients and internal team members by conveying clear and coherent thoughts to guarantee mutual understanding.

• Exhibits the ability to actively listen to clients to ensure their needs are addressed and their expectations surpassed.

• Provides clients with timely and precise updates regarding business performance and other deliverables as specified by the client.

• Maintains professionalism with clients to uphold the Harris & Harris reputation for exceptional client service.

• Identifies and resolves issues while researching problems as they occur.

• Ensures that high-priority tasks are completed within designated timeframes.

• Enhances communication and visibility with existing clients in the organization.

• Collaborates with colleagues to foster effective internal relationships that ultimately elevate client service levels.

• Works alongside Operations to boost revenue with current clients.

• Advocates for process improvements with clients and operational teams.

• Establishes a reliable and consistent flow of communication between Operations and existing clients.

⛳️ Requirements

• 4 to 7 years of experience working with external clients.

• 4 to 7 years of experience in face-to-face meetings with external clients.

• Bachelor's Degree or a higher level of education, or equivalent experience.

• Outstanding presentation skills.

• Exceptional organizational skills.

• Excellent communication skills, both written and verbal.

• Strong analytical skills.

• Proficient in Microsoft Office applications.

• Experience in the financial services or collections sector is preferred.

• Established home office setup and experience working remotely is preferred.

• Willingness to travel up to 40% of the year.

🏝️ Benefits

• Comprehensive Medical, Dental, and Vision insurance from top providers.

• 401K plan with employer matching contributions.

• Company-sponsored Accident and Disability Insurance.

• Long Term Disability Insurance coverage.

• Employee Assistance Program (EAP) and Travel Assistance services.

• Tuition Reimbursement program.

• Paid Time Off, Wellness Days, and Sick Leave.

• Additional perks including identity theft protection.

• Flexible spending accounts.

• Pre-tax commuter benefits.