Client Success Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish strong working relationships with Client Executives and cross-functional partners in Legal, Sales, Marketing, Clinical, and Product teams.

• Familiarize yourself with our client portfolio, operational rhythms, and internal systems to effectively assist with high-priority deliverables, including client reporting, ABR/QBR preparation, and implementation and issue-resolution workflows.

• Take charge of executing key client initiatives, ensuring that tasks are clearly defined, responsibilities are aligned, and deadlines are consistently adhered to.

• Lead significant workstreams within critical, multi-stakeholder initiatives such as ABRs, competitive responses, renewals, and product launches, coordinating inputs across teams while keeping projects on schedule without the need for constant escalation.

• Convert client data and feedback into clear, actionable insights and narratives that Client Executives can confidently present to senior client stakeholders.

• Develop and enhance playbooks, templates, and checklists that facilitate Client Executives in conducting repeatable, high-quality client interactions at scale.

• Recognize patterns across your client portfolio that inform our commercial strategy, product roadmap, and go-to-market positioning.

• Collaborate with Client Executives and internal teams to enhance internal processes, knowledge management, and tools, enabling the broader team to operate more efficiently.

• Own and report on key success metrics for the projects and workstreams you oversee, showcasing your impact on client outcomes, retention, and growth.

⛳️ Requirements

• A minimum of 2 years of experience in client success, account management, consulting, or strategic/operational roles supporting B2B or enterprise clients, with involvement in multi-stakeholder initiatives that influence business outcomes.

• Proven experience in coordinating cross-functional work among teams such as Sales, Marketing, Legal, Operations, Clinical, or Product to support client-facing deliverables or projects.

• Excellent project management and organizational skills, with a history of managing multiple concurrent projects, communicating effectively, and consistently meeting deadlines in a dynamic environment.

🏝️ Benefits

• Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members support for gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare services are unavailable in your location.

• Planning for the future: Begin saving for your future with our traditional or Roth 401k retirement plan options, which include a 2% company match.

• Modern life stipends: Manage your own learning and development while supporting your life outside of work with stipends tailored to contemporary living.

• Grow with us: Advance your career with discounted company stock through our Employee Stock Purchase Plan (ESPP) with convenient payroll deductions.