Client Success Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as a Trusted Advisor for a selection of important small business accounts.

• Create tailored solutions and offerings that enhance client value.

• Increase revenue by upselling solutions that address client needs.

• Cultivate multiple client relationships to pinpoint threats and opportunities.

• Expand business relationships and foster client loyalty.

• Represent CI Azumano with both internal and external stakeholders, as well as selected prospects throughout the new sales cycle.

• Advocate for clients internally and ensure departments remain aligned with client business objectives.

• Identify objections and facilitate effective solutions.

• Address client issues using a collaborative team-based approach.

• Work with stakeholders to enhance profitability by fulfilling client needs.

• Interpret contracts and guide stakeholders in meeting client SLAs within deliverables.

• Negotiate to provide client value while achieving corporate objectives.

• Maintain professional relationships with managers and staff to uphold service standards.

• Organize stakeholder meetings to sustain customer engagement.

• Build supplier relationships and represent the brand with industry suppliers.

• Conduct supplier negotiations, enhance online adoption, and manage reporting, best-practice communications, and annual reviews.

• Analyze client program performance to identify opportunities for revenue growth and cost savings.

• Offer problem resolution, escalation, analysis, reporting, and insights on industry trends.

• Assist Account Management with reports, issue resolution, and addressing customer service impacts.

⛳️ Requirements

• A college degree is preferred.

• A solid understanding of the drivers of financial travel programs.

• Excellent written and verbal communication skills.

• Strong grasp of reporting analytics and relevant technical skills.

• Capability to thrive in a fast-paced environment while managing multiple tasks concurrently.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical, dental, vision, life, and disability benefits.

• Optional critical illness, hospital, and accident coverage.

• Health savings and flexible spending accounts.

• Retirement 401(k) plan.

• Paid leave programs.

• Flexible work-life balance.

• Opportunities for professional development.

• Programs for performance recognition.

• A collaborative workplace culture.