Client Strategy Director

This is a fully remote position, open to applicants in Asia.

📋 Description

• Supervise multiple Pods and serve as the ultimate executive escalation point for client-related challenges.

• Enhance client satisfaction, retention, and Net Promoter Score (NPS).

• Foster brand advocacy through the creation of referrals and case studies.

• Establish and monitor KPIs across Pods while ensuring smooth collaboration between Strategists and Activation Specialists.

• Oversee team capacity and efficiently balance workloads.

• Ensure that profitability targets and Gross Profit (GP) margins are achieved or surpassed.

• Lead, mentor, and develop Retention Marketing Managers along with their teams.

⛳️ Requirements

• A minimum of 5 years of strategic experience in retention marketing, digital marketing, or e-commerce account management.

• A proven history of managing and expanding multiple marketing teams, pods, or departments.

• Familiarity with leading retention and marketing automation platforms (e.g., Klaviyo, Shopify).

• Demonstrated experience in managing P&L, gross profit margins, and optimizing team capacity.

• Outstanding verbal and written communication skills in English, with the capability to convey complex strategies to senior stakeholders.

🏝️ Benefits

• Remote Flexibility: Full-time remote work arrangement in an outcome-driven environment.

• Generous Time Off: 30 days of Paid Time Off each year, plus observance of Public Holidays.

• Supportive Allowances: Internet, Health, and Wellness allowances provided.

• Family Support: Maternity and Paternity benefits available.

• Rewards & Bonuses: Loyalty rewards, in addition to performance-based incentives and bonuses.