Client Services Manager – RPO

This is a fully remote position, open to applicants in Hungary, +1 more country.

📋 Description

• Oversee recruiting operations functions, encompassing sourcing, screening, and coordination activities.

• Collaborate with the team on a daily basis to achieve performance targets and objectives.

• Recruit, evaluate performance, and facilitate career growth for members of the recruiting team.

• Create and analyze recruiting metrics, including time-to-fill, aging, cost per hire, satisfaction surveys, recruiter productivity, and candidate sourcing.

• Provide guidance, motivation, coaching, and consistent communication to the recruiting team.

• Formulate strategic hiring plans, engage in passive candidate outreach, develop recruitment marketing strategies, and optimize recruitment technology usage.

• Oversee programs, events, and campaigns aimed at building candidate pipelines and enhancing recruitment strategies.

• Cultivate robust client relationships and integrate within client organizations.

• Collaborate with internal Cielo teams and client leaders during new client onboarding.

• Implement strategic account plans in partnership with client HR and key stakeholders.

• Facilitate team meetings and cooperate with the Client Services Director on annual and quarterly business evaluations.

• Work alongside recruiters and hiring leaders to nurture relationships and establish trust.

• Address recruitment process requirements for one or more clients.

• Oversee Cielo-specific metric reports, P&L, budgets, and expense monitoring systems.

• Standardize and perpetually enhance processes and procedures.

• Share best practices and promote organizational initiatives.

⛳️ Requirements

• A Bachelor’s degree is mandatory; comparable experience may be taken into account.

• At least five years of results-driven leadership experience in talent acquisition or human resources.

• Proven experience leading both virtual and on-site teams within a corporate talent acquisition setting, whether in-house or within an RPO framework.

• Familiarity with recruitment technologies, including Applicant Tracking Systems (ATS) and social media platforms.

• Strong proficiency in the Microsoft Office Suite.

🏝️ Benefits

• Full-time role, requiring 40 hours per week.

• Commitment to equal opportunity employment.

• Confidential management of applicant information.

• Reasonable accommodations available throughout the application and interview process.