Client Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a key support resource for Regional Digital Sales Managers across designated FOX Television Stations markets.

• Lead and nurture a team of Digital Sales Coordinators and a Quality Assurance Specialist.

• Assist in the implementation and ongoing support of FLX OTT/CTV advertising products.

• Coordinate the launch of campaigns, optimizations, reporting, and client retention efforts.

• Collaborate with Ad Operations teams to ensure the effective delivery of both local and national advertising campaigns.

• Provide escalation support for intricate audience, forecasting, reporting, and campaign performance challenges.

• Support inventory forecasting and analyze audience availability for OTT/CTV campaigns.

• Oversee audience strategy, conduct campaign pacing reviews, and offer optimization recommendations.

• Develop and present post-campaign performance reports and insights.

• Identify trends and opportunities to enhance campaign effectiveness and customer satisfaction.

• Ensure accuracy and quality standards in reporting across the assigned markets.

• Create and manage scalable client service workflows and support processes.

• Lead the prioritization of workloads and allocation of resources within the Client Services team.

• Establish best practices that improve communication, accountability, operational efficiency, and campaign quality.

• Collaborate with Sales Leadership, Ad Operations, Product, Revenue Operations, Marketing, and Market Hub teams to achieve business objectives.

• Manage multiple high-priority projects while maintaining exceptional attention to detail and service quality.

⛳️ Requirements

• A Bachelor's degree is preferred.

• Over 7 years of experience in digital media, local television, advertising, client services, or a related area.

• Previous experience in leadership, coaching, mentoring, or team management is preferred.

• Strong knowledge of OTT, CTV, digital video, programmatic advertising, audience-based marketing, forecasting, reporting, and campaign optimization.

• Proven track record in leading and developing teams.

• Experience in providing coaching, feedback, and managing performance.

• Ability to influence and collaborate with cross-functional stakeholders.

• Highly organized with an acute attention to detail.

• Possesses a solutions-oriented and proactive approach to problem-solving.

• A collaborative team player dedicated to providing exceptional customer experiences.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan.

• Paid time off.

• Various benefits in accordance with applicable plan documents.