Client Services Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main operational point of contact for designated programs, guaranteeing a smooth, responsive, and high-quality client experience.

• Establish robust relationships among clients, agencies, Google, and internal teams to ensure the progression of complex, multi-functional programs.

• Proactively identify delivery risks, bottlenecks, or stakeholder issues; escalate when necessary and collaborate on prompt solutions.

• Lead the successful execution of program milestones, such as stakeholder discovery, data diagnostics, creative recommendations, workshops, and project wrap-ups.

• Evaluate client-facing outputs to ensure that data insights and creative recommendations are clear, actionable, and aligned with the client’s specific business objectives.

• Utilize knowledge of creative effectiveness, digital media performance, funnel-stage measurement, and client KPIs to validate team outputs prior to delivery.

• Promote clarity regarding priorities, responsibilities, and next steps among cross-functional internal and external teams.

• Spot opportunities to enhance engagement delivery, share insights across accounts, and assist in scaling the Creative Readiness program.

• Support clients in advancing their YouTube maturity by identifying ways to boost creative effectiveness, diversify content, and increase production speed.

⛳️ Requirements

• 5–7 years of experience in Client Services, Account Management, Consulting, or a comparable client-facing role within an agency, media, tech, or digital marketing context.

• Demonstrated success in managing multi-stakeholder engagements and fostering accountability across cross-functional teams without direct authority.

• Capability to assess data insights and creative recommendations, identify gaps, and translate intricate information into compelling narratives ready for clients.

• Strong understanding of digital media strategy, creative production workflows, marketing measurement, and performance KPIs.

• Comfort in fast-paced, dynamic environments where programs and processes are perpetually evolving.

• Direct experience in supporting Google/YouTube media or creative programs is advantageous.

• Experience in executive-level stakeholder environments is a plus.

• Familiarity with AI-enabled workflows and contemporary collaboration tools is a plus.

• Experience in supporting capability-building or digital transformation initiatives within marketing organizations is a plus.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Access to cutting-edge tools and technologies.

• Flexible work arrangements to support work-life balance.

• Inclusive and collaborative company culture.