Client Service Associate, Transcription

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Receive transcription requests and evaluate their complexity along with turnaround requirements.

• Provide project quotes and establish realistic timelines.

• Respond to client inquiries regarding project status and needs.

• Identify and flag potential blockers or changes in project scope early on.

• Upload audio files into the necessary systems.

• Assign freelance transcribers to projects based on their language skills, expertise, and availability.

• Manage 15–25 projects concurrently without losing track.

• Update Client Service Managers on project status and any issues encountered.

• Monitor costs closely and raise any margin concerns proactively.

• Cultivate and maintain relationships with your pool of freelancers.

• Document workflows and pinpoint bottlenecks in the transcription process.

• Create processes that enhance turnaround time and accuracy.

• Optimize resource allocation to maximize project profitability.

• Suggest enhancements for project flow through the system.

• Review transcripts to ensure they align with templates and client specifications.

• Collaborate with freelancers on revisions when necessary.

• Deliver refined files within the set deadlines.

⛳️ Requirements

• Minimum of 2 years in operations, project coordination, client-facing roles, or data management (such as document control, customer service, HITL platforms, data annotation, or similar fields).

• Proficient in Excel and Word.

• Exceptional written and verbal communication skills in English.

• Highly detail-oriented with a strong focus on accuracy.

• Comfortable managing multiple tasks simultaneously.

• Capable of working independently and taking ownership of issues.

• Experience with HITL (human-in-the-loop) platforms or data annotation work (e.g., Remotasks, Toloka, Mindrift, etc.) is a plus.

• Background in establishing scalable processes across distributed teams is advantageous.

• Proven experience in optimizing workflows or reducing project turnaround times is preferred.

• Prior experience in managing or coordinating with freelancers or contractors is beneficial.

• Proficiency in French, Mandarin, or German is advantageous for client outreach and freelancer coordination.

• Experience working globally across different time zones.

🏝️ Benefits

• 15 days of annual leave.

• Healthcare insurance along with additional health benefits.

• Annual budget for professional development expenses.