Client Services Director – East Coast Preferred

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop client communication strategies in collaboration with scientific leadership, ensuring alignment with medical, publications, and engagement goals.

• Spearhead strategic planning discussions with clients and internal stakeholders to define account direction, foster growth, and maintain alignment.

• Conduct targeted strategic workshops.

• Ensure account strategies adapt to changing client needs, industry trends, and emerging service opportunities.

• Navigate high-value, complex, or sensitive client situations to resolution.

• Mentor and develop account leaders to enhance strategic confidence, leadership presence, and client impact.

• Lead forecasting efforts for short, medium, and long-term, ensuring visibility of risks and opportunities.

• Contribute to annual budgeting, revenue phasing, and resource planning in collaboration with Finance and the Vice President.

• Oversee resource allocation, utilization, and recoverability across the portfolio while balancing delivery efficiency, quality, and team wellbeing.

• Assist with MSAs, pricing negotiations, and procurement processes, including RFIs/RFPs.

• Incorporate industry advancements such as AI-driven delivery, data insights, and omnichannel engagement into client strategies and proposals.

• Provide values-driven leadership to client services teams and cultivate a high-performing, inclusive, and engaged culture.

• Develop and enhance the skills of junior team members to boost performance and accountability.

⛳️ Requirements

• Over 10 years of relevant experience in a pharmaceutical company, medical education, communications agency, or a similar field.

• A degree in life sciences, preferably complemented by a master’s or PhD.

• Proven ability to manage and oversee multiple accounts, including forecasting and driving account growth.

• Exceptional interpersonal and relationship-building skills when working with both colleagues and clients.

• Capability to mentor and manage account team members, identifying training needs as necessary.

• Strategic insight, sound judgment, and strong problem-solving abilities; adept at identifying issues and proposing effective solutions.

• Proficiency in effective communication, leadership, and delegation.

• Strategic understanding of project/account objectives and their role in strategic account planning.

• Outstanding organizational skills, time management, and attention to detail.

• Ability to thrive in a fast-paced environment with multiple ongoing projects while adhering to timelines and budget expectations.

• Strong verbal and written communication skills.

• Leadership mentality and a high level of accountability.

• Strong judgment and confident decision-making capabilities.

🏝️ Benefits

• Paid time off

• Paid holidays

• 401k with match

• Remote working options

• Medical, Dental, and Vision benefits