Associate Director, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the strategic leader and trusted consultant for a portfolio of key client relationships.

• Manage client health comprehensively by comprehending client businesses, linking marketing performance to business results, pinpointing risks, and discovering opportunities for partnership growth.

• Evaluate paid media performance utilizing Google Ads, Meta Ads, Google Analytics, and client CRMs.

• Examine inconsistencies between platform-reported conversions and CRM pipeline data, and communicate findings clearly.

• Foster enduring client relationships through active listening and consistent follow-through.

• Monitor client feedback to mitigate the risk of churn.

• Take responsibility for client retention and revenue enhancement.

• Identify upsell and cross-sell prospects and collaborate with sales on expansions.

• Navigate crisis situations with calm, solutions-oriented communication.

• Develop rolling 3-month plans that align client performance objectives with margin targets.

• Address account challenges through process adjustments, resetting expectations, or redefining scopes.

• Enhance processes to boost client value, reduce waste, and simplify work.

• Stay updated on marketing industry trends and assist clients in leveraging them.

• Transform client successes into compelling case studies.

• Provide a weekly news insight along with a personal perspective.

⛳️ Requirements

• Over 7 years of experience in client services, account management, or client strategy.

• A minimum of 4 years in a digital or performance marketing agency setting.

• Prior agency experience is essential.

• Proficiency with metrics from Google Ads, Meta Ads, Google Analytics, and CRMs.

• Capability to integrate data sources to uncover root causes.

• Strong, precise, and confident verbal and written communication skills.

• Ability to articulate complex performance narratives to CMOs in straightforward language.

• Self-awareness and receptiveness to feedback.

• Big-picture perspective.

• Eagerness to learn and explore.

• Comfort with uncertainty.

• Resilience in challenging situations.

• Capacity to work efficiently in a fully remote setting.

🏝️ Benefits

• Attractive bonus structure.

• Unlimited Paid Time Off (PTO).

• Extensive health, dental, and vision coverage.

• Virtual team events and a fun, casual, inclusive company culture.

• Company-sponsored ClassPass membership.

• 12 weeks of paid parental leave.

• Summer Fridays.

• 401(k) plan with employer matching.

• Competitive compensation.

• Flexible remote work arrangement.