Client Services Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide strategic direction and hands-on management for a major global client account encompassing Medical Affairs and Publications.

• Plan, oversee, and implement integrated scientific communication initiatives across oncology, both in the US and internationally.

• Establish and nurture trusted relationships with senior stakeholders in oncology client organizations.

• Counsel clients and navigate intricate business discussions.

• Collaborate with Scientific Services, Editorial, Digital, Creative, and Operations teams.

• Create and execute publication planning, Medical Affairs initiatives, and activities related to congresses.

• Oversee account forecasting, budgeting, profitability, financial risk, resource allocation, and organic growth.

• Guide, mentor, and develop members of the Client Services team.

• Promote operational excellence, enhance delivery processes, and elevate team performance.

• Assist in proposals, strategic planning, and business development efforts.

• Work closely with senior leadership on business initiatives and resource management.

• Keep abreast of trends in Medical Affairs, scientific publications, AI, and omnichannel engagement.

⛳️ Requirements

• Extensive experience in Client Services within a medical communications agency.

• Significant background in supporting oncology Medical Affairs and Publications accounts.

• Demonstrated ability to cultivate trusted relationships with senior pharmaceutical clients.

• Experience in leading complex, integrated scientific communication programs.

• Strong financial acumen, including skills in budgeting, forecasting, profitability, financial risk management, and organic growth of accounts.

• Proven experience in leading, coaching, and developing high-performing Client Services teams.

• Experience collaborating across multidisciplinary teams located within the US and internationally.

• Exceptional communication and stakeholder management abilities.

• Capacity to influence, solve problems, and lead effectively through complexity.

• Experience in supporting business development initiatives, including proposals and pitches.

• Proven track record of expanding existing client partnerships and driving organic growth.

• A collaborative, solutions-oriented leadership style.

• A passion for delivering outstanding client experiences, developing talent, and fostering continuous improvement.

🏝️ Benefits

• Consideration for flexible working arrangements.

• Comprehensive benefits package.

• A friendly and informal work environment.

• Social events across our offices.

• Regular well-being drop-in sessions.

• Town Hall meetings.

• Excellent opportunities for career and personal growth.

• Potential to transfer skills to other global offices.