Client Services Director

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee the strategic direction and daily management of a significant client account, providing integrated Medical Affairs and Publications programs in oncology.

• Establish and nurture trusted relationships with senior stakeholders in oncology client organizations.

• Collaborate with Scientific Services, Editorial, Digital, Creative, and Operations teams to execute scientific communications, publication planning, Medical Affairs initiatives, and congress activities.

• Supervise account forecasting, budgeting, profitability, risk evaluation, resource allocation, and organic growth.

• Lead, mentor, and develop members of the Client Services team.

• Enhance delivery processes, team performance, efficiency, and quality of execution.

• Assist in the creation of proposals, strategic planning, and expansion of client partnerships.

• Work alongside senior leadership on business initiatives and resource management.

• Keep abreast of industry trends in Medical Affairs, scientific publications, AI, and omnichannel engagement.

⛳️ Requirements

• Extensive experience in Client Services within a medical communications agency.

• Significant background in supporting oncology Medical Affairs and Publications accounts.

• Demonstrated ability to cultivate trusted relationships with senior pharmaceutical clients.

• Proven experience in leading complex, integrated scientific communications programs.

• Strong financial insight, including budgeting, forecasting, profitability, and financial risk management.

• Experience in driving organic growth within accounts.

• Background in leading, mentoring, and developing high-performing Client Services teams.

• Proven ability to collaborate across multidisciplinary functions both in the US and internationally.

• Exceptional communication and stakeholder management skills.

• Experience in supporting business development efforts, including proposals and pitches.

🏝️ Benefits

• Flexible working options may be available.

• A friendly and informal working atmosphere.

• Social events across various offices.

• Regular wellbeing drop-in sessions.

• Town Hall gatherings.

• Opportunities for career and personal development.

• Possibilities to transfer skills to other offices worldwide.

• Flexible benefits package.

• Personal support available.

• Tailored learning and development opportunities.