Client Services Director

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Identify and convert new business prospects by expanding existing accounts.

• Take charge of the strategic direction, growth, development, and delivery standards for a variety of accounts.

• Cultivate strong client relationships at the highest levels to ensure repeat business.

• Maximize opportunities for repeat business by engaging with clients, maintaining regular contact, and upselling when possible.

• Participate in client meetings, both individually and alongside colleagues, to ensure Lumanity is recognized for its thought leadership, project excellence, and innovation that surpasses competitors.

• Concentrate on account planning aimed at growth within key existing accounts.

• Collaborate with the Account teams to strategize account development and growth.

• Work closely with Account teams to meet targets for the account, including increasing levels of repeat business year over year.

• Be part of a dedicated team working towards achieving established annual targets.

• Implement new company procedures.

• Look for improvements in quality and demonstrate awareness of the need for continuous innovation.

• Actively pursue opportunities for innovation by introducing new ideas and services to the market.

• Implement and seek to enhance company practices.

• Serve as a role model.

⛳️ Requirements

• Advanced experience in a research or professional services organization.

• Advanced experience in a research-based project management role.

• Extensive experience in ad-hoc, primary research within a client-facing, commercial environment.

• Significant experience in life sciences, healthcare/pharma, and therapy area knowledge.

• Strong understanding of research methodologies and practices.

• Proven skills and a successful track record in project and account management, with exceptional client communication and influencing abilities.

• A strong history of business generation with both new and existing clients.

• Proficiency in computer applications: Outlook, Word, PowerPoint, and Excel.

🏝️ Benefits

• Competitive salary along with a bonus scheme.

• Options for medical, dental, and vision insurance.

• 401(k) plan with employer matching.

• Generous annual paid time off plus 10 paid holidays.

• Flexible spending accounts for health and dependent care.

• Employee Assistance Program.

• Paid short-term and long-term disability coverage.