Client Services Coordinator

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Respond to incoming customer calls with professionalism and courtesy.

• Schedule service appointments and efficiently manage calendars.

• Record clear, accurate, and detailed messages for customers.

• Conduct outbound calls to confirm appointments and follow up on scheduling.

• Clearly communicate service timelines, expectations, and appointment details to customers.

• Keep organized and precise records of customer information, notes, and scheduling updates.

• Assist with administrative and operational coordination tasks as required.

• Manage multiple calls, schedules, and priorities while maintaining responsiveness and organization.

• Represent the company with professionalism, positivity, and dependability.

• Provide a friendly and customer-focused experience in every interaction.

• Utilize active listening and effective communication skills to ensure customer satisfaction.

⛳️ Requirements

• Exceptional spoken and conversational English skills (mandatory).

• Clear speaking voice accompanied by strong listening and comprehension skills.

• Capability to communicate naturally and confidently with U.S.-based customers over the phone.

• Strong organizational and multitasking abilities.

• Friendly, reliable, and professional demeanor.

• Ability to work independently within a remote setting.

• Consistent access to a reliable high-speed internet connection and a quiet workspace.

• Comfortable with learning and utilizing new software systems.

• Detail-oriented, punctual, and consistently reliable.

🏝️ Benefits

• Long-term remote position with a growing organization.

• Supportive, structured, and professional work environment.

• Clear systems, training, and expectations are provided.

• Opportunities for career advancement and increased responsibilities.

• Work with a company that prioritizes reliability, communication, and customer care.