Client Services and Support Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver exceptional, friendly, and efficient support and training services for Harris School Solutions QSS/OASIS software.

• Ensure timely resolution of client inquiries and issues by providing high-quality support.

• Offer both in-person and online training resources for end-users.

• Collaborate with the Professional Services and Support teams to create and maintain end-user training documentation.

• Facilitate webinars and conduct software training sessions for clients.

• Acquire in-depth knowledge of application functional and technical features to effectively address application-related questions and issues.

• Identify software issues and bugs, implementing suitable solutions.

• Work alongside technical support and software development teams to efficiently troubleshoot and resolve problems.

• Occasionally travel to client locations, user groups, and conferences.

⛳️ Requirements

• Capability to manage customer inquiries, requests, and complaints in a professional, efficient, and effective manner.

• Excellent presentation skills.

• Experience in providing software training to California K-12 school districts.

• Strong troubleshooting and analytical problem-solving abilities.

• Exceptional oral and written communication skills.

• Highly developed organizational skills and effective time management capabilities.

• Ability to work independently on assigned projects, as well as collaborate in a team environment.

• Self-motivated, flexible, and adaptable personality.

• Quick learner in a dynamic, fast-paced, and evolving environment.

• Proficient in supporting applications on a hybrid Linux back-end and Windows front-end systems.

• Familiarity with Postgres and SQL Server databases.

• Experience with client-server applications.

• Preferred knowledge or experience with business intelligence query tools.

• Preferred knowledge or experience with fund accounting and payroll applications in the K-12 sector.

🏝️ Benefits

• Part-time work schedule of 32 hours.

• Occasional travel to client sites, user groups, and conferences (less than 25% annually).