Client Services and Executive Support Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Handle inbound and outbound customer calls

• Compose clear emails, texts, and follow-up messages

• Guide customers through the next steps and assist them in using the client portal

• Respond to standard inquiries as per completed training

• Document contacts, commitments, and subsequent actions

• Review and finalize applications to ensure compliance with client specifications

• Detect missing, expired, unclear, or incorrectly provided information

• Solicit corrections and monitor outstanding items

• Maintain up-to-date case statuses, notes, and ownership records

• Offer trained licensing and technical advice within the granted authority

• Organize monthly training sessions

• Transfer data from the internal portal to external platforms and PDFs

• Oversee agreed-upon scheduling and calendar modifications

• Set up meetings and draft simple agendas or notes

• Track follow-ups and send reminders prior to deadlines

• Update regular reports and management data

• Prepare drafts, lists, and administrative follow-ups for the Head of CSO

• Utilize approved checklists, templates, and systems

• Identify recurring customer issues or ambiguous processes

• Keep shared records and task lists up to date

• Assist in testing and documenting enhanced workflows

• Provide support for other authorized administrative tasks when priorities allow

⛳️ Requirements

• Candidate must be Filipino (based in the Philippines)

• Proficient spoken English

• Professional written English skills

• Confidence in communicating with Australian customers

• Patience when dealing with incomplete information

• Attention to detail in document verification

• Strong habits in calendar management and follow-ups

• Ability to learn and consistently apply established rules

• Willingness to seek clarification when uncertain

• Availability for meetings and collaboration during core AEST business hours

• Must disclose any existing ongoing roles or client commitments

• This engagement must be reflected on LinkedIn, clearly marked as “Independent Contractor”

🏝️ Benefits

• Flexible time management as an independent contractor

• Training provided in services and procedures

• Opportunity to address routine licensing and technical inquiries within approved authority after demonstrating proficiency