Client Services Analyst

📋 Description

• Act as the main point of contact for client and carrier inquiries, addressing issues within established SLAs.

• Provide system training (FAP Portal) to enhance user adoption and minimize repeated inquiries.

• Create and distribute quarterly customer summaries while following up on shipping data insights.

• Assist Customer Success by resolving issues that have been escalated through shared channels.

• Cultivate strong client relationships to enhance satisfaction and retention.

• Accurately process carrier payments in a timely manner, ensuring compliance with funding schedules.

• Oversee client bank accounts and coordinate with Finance to confirm payment readiness.

• Keep training and reference materials accurate and current.

• Collaborate with Finance, Operations, and Audit to address invoice and payment discrepancies.

• Engage in process improvement initiatives and cross-training efforts.

⛳️ Requirements

• Bachelor's degree preferred (Logistics, Supply Chain, Business, or a related field).

• 1–3 years of professional experience; transportation or carrier experience is advantageous.

• Proficient in Excel and Microsoft Office applications.

• Strong communication, organization, and problem-solving skills.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements

• Professional development opportunities