Client Services Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee client renewals, service requests, pricing strategies, reporting, and contract management for designated accounts.

• Act as the main point of contact for clients, enhancing customer satisfaction and retention.

• Manage invoicing processes, conduct audits, and follow up on accounts receivable.

• Evaluate and relay loss data and cost factors to clients effectively.

• Coordinate various projects, identify service challenges, and facilitate cross-selling opportunities.

• Lead and mentor team members, including recruitment, performance evaluation, and coaching.

• Assist with quality initiatives and undertake additional responsibilities as necessary.

• Travel as needed.

⛳️ Requirements

• A minimum of 5 years of experience in claims management or a relevant mix of education and experience is necessary.

• A bachelor's degree from an accredited institution is preferred.

• Colleagues are encouraged to pursue CPCU, AIC, and/or ARM or other related designations.

• Professional certification relevant to the line of business is preferred.

• Experience with California Workers Compensation claims is mandatory.

🏝️ Benefits

• Flexible work schedule.

• Referral incentive program.

• Opportunities for career development and advancement.

• A varied and comprehensive benefits package, including medical, dental, vision, and 401K from day one.