Client Service Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Evaluate marketing materials against predefined guidelines and brand standards, document findings in the database, and relay review outcomes to advertisers.

• Collaborate with various clients and customers (mainly through phone, chat, and email) to identify their marketing requirements.

• Keep precise records of profiles and communications while proactively recognizing and reporting on support and actions taken.

• Guide customers and advertising partners in developing and submitting content that enhances the brand and adheres to program requirements.

• Acquire mastery of complex guidelines and implement them across diverse scenarios.

• Engage in team collaboration through sharing ideas and participating in brainstorming sessions.

• Possess comprehensive knowledge of one or multiple programs and products.

• Provide continuous feedback, both within the team and by proactively updating customers on status and recommendations.

• Conduct functionality checks on websites.

• Carry out quality control assessments to ensure precision and adherence to program guidelines.

• Direct and escalate insights and risks to the relevant resources or supervisors.

⛳️ Requirements

• A Bachelor's degree in business, communication, journalism, marketing, or a related field.

• Less than one year of experience in marketing or advertising (entry-level).

• Some experience with remote work is preferred, along with a proven ability to work independently.

🏝️ Benefits

• Health insurance

• Flexible work arrangements