Client Service Representative

📋 Description

• Serve as the primary liaison for clients concerning routing and school schedules

• Collaborate with Field Operations to ensure driver adherence to standards

• Oversee daily scheduled trips and guarantee timely performance

• Establish and nurture client relationships, addressing inquiries promptly

• Produce and assess trip reports regularly

• Participate in cross-training with other FirstAlt departments as instructed by management

⛳️ Requirements

• Exceptional customer service communication and support

• Bilingual communication abilities if applicable

• Capable of effectively managing daily scheduled trips

• Proficient communication skills through telephone, email, text, and chat applications

• Aptitude for troubleshooting and managing escalated situations with composure and professionalism

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work arrangements

• Professional development opportunities