Client Service Member – Latin America

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Conduct searches utilizing various booking methods: award travel, mileage and loyalty program redemptions, innovative routing, and premium fare inventory.

• Determine the optimal options for each client by combining routes, fare classes, and availability in ways that truly align with their objectives, rather than simply presenting the most obvious choices.

• Leverage fare rules and availability expertise to devise solutions that are both accurate and inventive.

• Record comprehensive pricing information, fare rules, and booking prerequisites in our workflow systems to ensure nothing is overlooked during handover.

• Create polished and well-organized quotes that adhere to Ascend's standards for tone, clarity, and formatting.

• Provide quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or intricate itineraries.

• Maintain proactive and attentive communication throughout the search and booking process.

• Guarantee smooth handovers to the Ticketing and Trip Fulfillment teams to ensure the client's experience is seamless.

• Promptly escalate VIP, high-complexity, or time-sensitive requests to your Team Lead instead of attempting to manage them independently.

⛳️ Requirements

• Minimum 2 years of experience in travel operations, luxury hospitality, or high-touch client service.

• Proficiency with Sabre GDS is essential for this position.

• Exceptional written communication skills: your messages to clients are clear, professional, and feel personalized, rather than templated.

• Strong focus on accuracy: you consistently achieve over 98% accuracy, even while handling multiple requests swiftly.

• Ability to manage numerous client requests simultaneously while adhering to strict response and delivery SLAs.

• A collaborative approach: you ensure clean handoffs, proactively communicate with your team, and consider handovers a responsibility rather than an afterthought.

🏝️ Benefits

• Travel benefits: Access to Ascend at-cost booking for personal travel.

• Defined career path with opportunities for merit-based advancement.

• Salary increases and bonuses based on performance metrics tied to KPI achievement.

• Global collaboration with skilled teams.