Client Service Leader – Water/Wastewater

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Drive the expansion of Apex’s infrastructure services within your assigned local market.

• Create and implement a strategic plan to enhance relationships with municipal, utility, and public-sector clients.

• Utilize existing client connections and your market knowledge to position Apex as a reliable regional partner.

• Collaborate with Divisional and Regional Leadership to ensure local initiatives align with Apex’s overarching infrastructure strategy.

• Act as a trusted advisor to municipal and utility clients, gaining insights into their infrastructure priorities and funding sources.

• Identify and chase new project opportunities, lead proposal creation, and oversee interview and negotiation processes.

• Promote cross-selling of Apex’s complementary environmental, construction, and compliance services.

• Represent Apex at professional associations, technical committees, and industry conferences.

• Oversee the execution of municipal infrastructure projects, including water and wastewater treatment, distribution/collection systems, stormwater management, and transportation or civil engineering.

• Ensure technical excellence, quality control, and compliance with scope, schedule, and budget.

• Provide technical leadership, mentoring, and QA/QC oversight to project teams.

• Manage project performance, including backlog, utilization, and profitability metrics.

• Recruit, mentor, and develop engineers, project managers, and technical personnel to enhance Apex’s local presence.

• Cultivate a collaborative, high-performance culture with an emphasis on client satisfaction and technical excellence.

⛳️ Requirements

• BS or MS Degree in Civil or Environmental Engineering or a related engineering discipline.

• 15+ years of experience in municipal infrastructure.

• Registered Professional Engineer preferred in MA, CT, or NH.

• Proven track record in developing new markets, securing key municipal clients, and meeting financial growth objectives.

• Strong history of mentoring, team development, and leading cross-disciplinary project teams.

• Demonstrated capability to effectively collaborate with clients in a progressive manner to foster growth and sustained performance through impactful leadership.

• Excellent written and verbal communication abilities.

• Passion for managing and mentoring staff at all levels.

🏝️ Benefits

• Company-subsidized medical and dental coverage.

• Company-paid life insurance, short-term, and long-term disability.

• 401k matching, tuition assistance, and additional benefits.

• Cross-training opportunities and the chance to work on a diverse range of projects.

• Performance-based bonuses or other incentives.

• Collaborate with the best and brightest professionals in the industry.

• Join a national firm with over 2,000 employees and more than 70 locations throughout the US.