Client Retention Analyst

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Act as the primary liaison for a designated portfolio of clients while overseeing their projects.

• Stay updated on client needs and business developments to enhance client satisfaction.

• Keep informed about products and services available across all platforms.

• Aid in training the sales team on attribution-related products and services.

• Partner with Sales Managers to provide services and nurture client relationships.

• Monitor and assess progress on advertiser investments, keeping the sales team updated on the status.

• Work alongside Sales staff before sales to identify the best product mix for client KPIs and objectives.

• Collaborate with the Ad Operations Campaign Manager to implement optimization strategies for successful campaigns.

• Utilize business intelligence and data visualization tools to convey KPI accomplishments to clients, thereby improving client retention.

⛳️ Requirements

• Bachelor's degree in business analytics or a related field, or equivalent experience is required.

• At least 2 years of experience in a relevant field is preferred.

• Experience in digital media is highly preferred.

• Proficiency in using business intelligence and data visualization tools, such as Google Analytics, Google Data Studio, and Tableau, is preferred.

• A valid driver's license, a clean driving record, and the ability to provide proof of insurance that meets the company's required limits are necessary.

• Exceptional analytical skills, including proficiency in data visualization.

• Proven ability to use statistical analysis and research to effect positive change in a business environment.

• Familiarity with data engineering tools and techniques, including scenario modeling, pattern detection, sentiment analysis, decision trees, optimization, and regression analysis.

• Strong written and verbal communication skills are essential.

• Excellent customer service capabilities.

• A consultative approach to client management.

• Strong problem-solving skills.

• Outstanding time management, prioritization, and multitasking abilities.

• High attention to detail is required.

• Ability to work autonomously as well as part of a team.

• A solid understanding of web technologies is strongly preferred.

🏝️ Benefits

• Opportunity for remote work.

• Commitment to equal employment opportunity.

• Reasonable accommodations available for qualified individuals with known disabilities.