Client Relationship Specialist

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Ensure that the satisfaction of existing customers and distributors meets or surpasses expectations.

• Serve as the primary point of contact for all matters related to assigned accounts.

• Drive customer adoption and expansion of Aclara products.

• Visit key customers and distributors as necessary.

• Collaborate effectively with assigned Sales Directors, distribution channel partners, and product managers.

• Act as a liaison between customers/distributors and internal teams, ensuring compliance with company policies in all interactions and procedures.

• Play a crucial role in onboarding new customers and distributors within your designated area while nurturing existing client relationships.

• Coordinate the efforts of Aclara team members to resolve customer issues.

• Ensure that customer and distributor concerns are addressed promptly, meeting expectations while adhering to company guidelines.

• Manage any quotation processes with the relevant Aclara internal resources.

• Utilize Salesforce.com to maintain up-to-date information on opportunities, leads, and other sales-related fields.

⛳️ Requirements

• A minimum of a Bachelor’s degree in Business or a related field, or equivalent professional experience.

• At least 3 years of demonstrated work experience in a customer service environment.

• Exceptional listening, communication, and presentation skills.

• Ability to collaborate with outside sales personnel and others to effectively meet customer needs and drive business growth.

• Capability to prioritize tasks in a fast-paced environment.

• Willingness to travel up to 20% of the time.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options