Client Relationship Manager – Education

This is a fully remote position, open to applicants in Australia.

📋 Description

• Drive revenue by fostering long-term relationships with both senior and operational stakeholders, gaining insights into their strategies and objectives.

• Conduct onboarding, marketing, training, and support initiatives to maximize growth and generate additional revenue through upselling and value-added services.

• Present products and services to clients in a manner that is informative, educational, and consultative.

• Lead integration projects alongside solutions teams to offer technical solutions and processes that clients can adopt and embrace.

• Develop strategic account plans for each client and groups of clients to optimize utilization, growth, and revenue.

• Oversee all commercial activities, including internal reporting, contract renewals, pricing negotiations, and new product expansion.

• Establish yourself as the recognized internal expert related to your account portfolio and market, focusing on relevant payment products and potential competitors to enhance and refine products and operations.

• Collaborate within your team and across departments and time zones with legal, compliance, product development, and vertical teams to provide solutions for client payment challenges.

• Ensure timely availability of information by performing accurate updates to the CRM system.

• Monitor, report, and review utilization, payers, and revenue.

• Address escalations with the appropriate level of attention.

• Conduct regular reviews with the customer success team to assess product and service satisfaction.

• Manage continuous training and resource material for all relevant client departments.

⛳️ Requirements

• A minimum of 5 years of experience in account management or client success.

• Ideally, possess strong experience in International Higher Education, Education Management, or Payments.

• Capability to engage remote stakeholders and collaborate effectively within a remote team.

• Willingness to travel 20-25% of the time.

• Exceptional written and verbal communication skills.

• Outstanding presentation skills, with the ability to engage and support individuals at all levels, including senior executives.

• Strong attention to detail, coupled with excellent time management and organizational skills.

• Excellent interpersonal, analytical, and planning abilities in a multicultural setting.

• Proficient in problem-solving and project management.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Proactive and willing to engage both internally and externally.

• Bachelor’s Degree in Business, Communications, Marketing, Management, or a related field.

🏝️ Benefits

• Competitive compensation package.

• Employee Stock Purchase Plan (ESPP).

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).

• Wellbeing programs including Mental Health, Wellness, Yoga/Pilates/HIIT classes.

• Competitive time off policies, including FlyBetter Days for volunteering in causes you care about and Digital Disconnect Days!

• Comprehensive Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!).