This is a fully remote position, open to applicants in Philippines.

• Establish and nurture robust, long-lasting relationships with key clients to enhance satisfaction, loyalty, and retention.

• Proactively manage a portfolio of accounts, which includes regular outreach, business evaluations, and continual needs assessment.

• Early identification of at-risk clients and the implementation of engagement strategies to restore value and minimize churn.

• Work collaboratively across departments to resolve client issues, ensuring prompt and effective solutions.

• Spot opportunities to upsell or cross-sell additional services or features that align with client objectives.

• Assist in the onboarding and training of new clients, ensuring they possess the necessary tools and knowledge for success.

• Track and report on client health and activity utilizing CRM tools, keeping accurate and up-to-date records.

• Strong experience in client relationship management, account management, or customer success with a focus on retention.

• Demonstrated experience managing a portfolio of corporate or educational clients.

• Ability to swiftly comprehend client needs and convert them into actionable solutions.

• Excellent interpersonal, communication, and negotiation skills.

• Results-driven mindset with a proactive and optimistic approach to challenges.

• Experience or familiarity with SMS, LMS, or vocational education/training environments is highly advantageous.

• Proficient in Microsoft Office and CRM platforms (preferably Zoho CRM).

• Organized, responsive, and adept at managing multiple client accounts efficiently.

• Permanent work-from-home opportunity.

• No weekend work required.

• Rapid career advancement and development through internal promotions.

• ₱100,000 medical coverage for up to 2 dependents.

• Dental and optical benefits included.

• Equipment provided by the company.

• Engagement in virtual games, events, and lunch outings.

Client Relationship Manager

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