Client Relationship Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Drive revenue by establishing long-term relationships with senior and operational stakeholders, gaining insights into their strategies and objectives.

• Execute onboarding, marketing, training, and support initiatives to maximize growth and enhance revenue through upselling and value-added services.

• Present products and services to clients in an informative, educational, and consultative manner.

• Lead integration projects in collaboration with solutions teams to offer technical solutions and processes that clients can adopt and embrace.

• Develop strategic account plans for individual clients and groups to optimize utilization, growth, and revenue.

• Oversee all commercial activities, including internal reporting, contract renewals, pricing negotiations, and new product expansion.

• Become the recognized internal expert in alignment with your account portfolio and market, focusing on relevant payment products and potential competitors to enhance and refine products and operations.

• Collaborate with your team and across departments and time zones with legal, compliance, product development, and vertical teams to address and resolve client payment issues.

• Ensure timely updates to CRM for accurate information availability.

• Monitor, report, and review utilization, payers, and revenue.

• Address escalations with appropriate urgency.

• Conduct regular reviews with the customer success team to ensure satisfaction with products and services.

• Provide ongoing training and manage resource material for all relevant client departments.

⛳️ Requirements

• A minimum of 5 years of experience in account management or client success.

• Strong experience in International Higher Education, Education Management, or Payments is preferred.

• Capability to engage remote stakeholders and effectively collaborate with a remote team.

• Willingness to travel 20-25% of the time.

• Excellent written and verbal communication skills.

• Outstanding presentation skills, with the ability to address and support individuals at all levels, including senior executives.

• Strong attention to detail along with time management and organizational skills.

• Excellent interpersonal, analytical, and planning abilities in a multicultural environment.

• Proficient problem-solving and project management skills.

• Ability to work independently as well as part of a team in a fast-paced environment.

• Proactive initiative and willingness to engage internally and externally.

• Bachelor’s degree in Business, Communications, Marketing, Management, or a related field.

🏝️ Benefits

• Competitive compensation.

• Employee Stock Purchase Plan (ESPP).

• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams).

• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates.

• Generous time off including FlyBetter Days for volunteering in a cause you believe in and Digital Disconnect Days!

• Exceptional Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!).