Client Performance Manager – Workers Compensation Experience Required

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Support the performance management of the comprehensive program across various jurisdictions for workers' compensation and potentially for leave of absence.

• Ensure compliance with client service guidelines for workers' compensation while supporting a designated client.

• Monitor client reserves to accurately reflect the client's claims portfolio and ensure reserves remain within an acceptable range.

• Track and analyze performance guarantees and gain share agreements at the client level.

• Ensure that client claims reports are accurately and promptly prepared and distributed.

• Oversee the client's average claims costs and identify trends and excessive cost drivers.

• Conduct operational audits specific to the client and monitor compliance with client audit requirements.

• Collaborate with the company's Quality and Operations teams to address client issues, including the outcomes of client Compass audits.

• Manage issues related to client-specific internal control reports.

• Ensure timely payments for TTD, medical, and vendor invoices while promoting appropriate vendor usage.

• Review aging claims for closure, ensuring that claims do not remain open beyond acceptable time frames.

⛳️ Requirements

• A minimum of five (5) years of experience in workers' compensation claims management.

• Familiarity with excess and carrier reporting for workers' compensation claims.

• Strong communication abilities.

• Proficient in Excel for reporting and tracking functions.

• Capacity for clear and conceptual thinking.

• Excellent judgment, troubleshooting, problem-solving, analytical skills, and discretion.

• Ability to manage work-related stress effectively.

• Capability to juggle multiple priorities at once.

• Ability to meet deadlines consistently.

• Proficient computer keyboarding skills.

• Adequate hearing, vision, and speaking abilities.

🏝️ Benefits

• Flexible work schedule.

• Referral incentive program.

• Opportunities for career development and promotions.

• Medical, dental, and vision benefits.

• 401K plan with matching contributions.

• Paid time off (PTO).

• Disability and life insurance options.

• Employee assistance programs.

• Flexible spending or health savings accounts.

• Additional voluntary benefits.

• Focus on work-life balance.

• Professional development opportunities.

• Flexibility and autonomy in daily work, location, and career trajectory.