Client & Partner Education Leader – Training

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and manage the global strategy for client and partner education related to the FICO Platform and Enterprise Fraud Solutions (EFS).

• Create scalable enablement frameworks for clients, partners, processors, and internal stakeholders across all regions.

• Lead and develop a global team comprising trainers, instructional designers, learning consultants, and certification specialists.

• Set the strategic direction for certification and credential programs.

• Provide guidance to Sales, Customer Success, Product, Customer Delivery, and Customer Engineering regarding training and enablement.

• Oversee the global training delivery model, which includes onsite, virtual, self-paced, and partner-delivered formats.

• Design and enhance engagement policies, delivery frameworks, and discovery models.

• Utilize AI and modern learning technologies to develop personalized, data-informed, automated, and scalable enablement experiences.

• Represent the Integrated Learning Organization in cross-functional forums, events, and product launch initiatives.

• Simplify complex technical and domain concepts into actionable learning experiences.

• Evaluate learning effectiveness, certification impact, customer readiness, and value realization through data and metrics.

• Continuously enhance programs based on telemetry and feedback.

⛳️ Requirements

• Over 15 years of experience in enterprise software, technical enablement, learning leadership, consulting, and/or customer success.

• Demonstrated success in building and leading global teams.

• Proven capability to drive cross-functional initiatives towards successful outcomes.

• Strong expertise in enterprise platforms and/or fraud/financial crime solutions.

• Established credibility in both technical and business discussions.

• Experience in designing and managing certification or credential programs.

• Exceptional customer-facing consulting, facilitation, and executive communication skills.

• Experience in transforming and innovating learning paradigms and experiences using agentic AI.

• Ability to operate at both strategic and hands-on levels.

• Skillful in influencing stakeholders without direct authority.

🏝️ Benefits

• Inclusive culture that embodies FICO’s core values.

• Opportunities for professional development and meaningful learning experiences.

• Competitive compensation, benefits, and rewards programs.

• Work/life balance.

• Employee resource groups.

• Social events.

• Support in skill development and career advancement.