Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Successfully execute projects while creating new customer opportunities.

• Cultivate and sustain robust long-term relationships with clients and vendors.

• Identify, pursue, and secure new business opportunities.

• Represent Salas O’Brien’s expertise and values in discussions regarding delivery and growth.

• Engage with customers to devise solutions for current and potential challenges.

• Collaborate with planners/schedulers, fabrication supervisors, and sales teams to ensure that parts and prints are prepared for installation.

• Provide training to the workforce on specialized installation requirements.

• Assist in the recruitment of local personnel for installation projects.

• Work alongside field staff on training and exercises to enhance skills.

• Ensure compliance with safety standards and conduct regular training sessions.

• Oversee quality control standards and implement necessary improvements.

• Create and deliver proposals, pitches, and solutions.

• Negotiate contracts and secure new business agreements.

• Maintain and expand existing client accounts.

• Manage project scope, timeline, and deliverables effectively.

• Ensure adherence to technical quality and compliance standards.

• Communicate progress and challenges to clients and internal teams.

• Address client issues to maintain satisfaction.

• Collaborate with marketing, technical, and leadership teams.

• Connect technical operations with business strategy.

• Travel to meet clients and support project execution.

⛳️ Requirements

• Demonstrated success in delivering high-quality technical work and generating new business through client engagement and sales efforts.

• Proven ability to establish and nurture long-term relationships with clients and vendors.

• Skilled in identifying, pursuing, qualifying, and closing new business opportunities.

• Proficient in developing and presenting proposals, pitches, and solutions.

• Strong contract negotiation abilities.

• Capable of managing project scope, timelines, and deliverables efficiently.

• Competence in ensuring technical quality and compliance.

• Ability to collaborate with planners/schedulers, fabrication supervisors, sales teams, and field staff.

• Experience in training the workforce on specialized installation requirements.

• Capability to assist in the hiring of local workforce for installation projects.

• Strong commitment to ensuring safety standards and conducting regular training.

• Expertise in quality control management and process improvement.

• Willingness to travel to meet clients and assist with project execution.

🏝️ Benefits

• Performance-based bonuses.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Company holidays.

• Wellness programs.

• Employee assistance resources.

• Support for professional development.