Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify sales and service opportunities within an assigned portfolio of clients.

• Oversee ongoing customer interactions throughout the lifecycle of service sales.

• Present the deployment methodology and suggest phased deployment strategies.

• Create strategic account plans aimed at achieving designated revenue goals.

• Collaborate with the internal Sales team to pinpoint and secure new business opportunities.

• Prepare detailed SOWs that encompass costs, timelines, and resource needs for client implementations.

• Facilitate discovery workshops to comprehend client business challenges and set project understanding and design direction.

• Cultivate effective partnerships with Professional Services, Product Management, Support Services, and Sales teams.

• Assist in establishing referenceable clients for Kinaxis.

• Develop and maintain relationships with partner organizations involved in selling or deploying Kinaxis solutions.

• Act as the trusted advisor for deployment to customers and partners.

⛳️ Requirements

• Bachelor’s degree in computer science, process engineering, business, supply chain management, or a related field.

• Minimum of 7 years of industry experience in large-scale and complex software consulting service implementations.

• Practical experience in developing SOWs for client project deployments, preferably within the supply chain management sector.

• At least 5 years of experience in professional services sales targeting new customers.

• A background in consulting is preferred.

• Exceptional communication skills with the ability to quickly build trust with all customer levels up to the C-suite.

• Proven negotiation abilities with a history of consistently achieving or surpassing revenue objectives.

• Dynamic and critical thinking capabilities, with the skill to grasp deployment and solution complexities while maintaining a strategic perspective.

• Willingness to travel 30-60% of the time domestically and occasionally internationally.

• Kinaxis Maestro/RapidResponse certification as Contributor, Author, or Admin is considered an advantage.

🏝️ Benefits

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month).

• Flexible work arrangements.

• Programs for physical and mental well-being.

• Regularly scheduled virtual fitness classes.

• Mentorship programs along with training and career development opportunities.

• Recognition programs and referral rewards.

• Hackathons.

• Accommodations available upon request throughout the recruitment process.